1. Customer-Initiated Cancellations
You may cancel an order at no charge provided the order has not yet been dispatched. Contact support@arkandstar.com immediately.
2. Cancellation Timeframe
Requests must be received within 2 hours for Same-Day/Express and 12 hours for Standard delivery options.
3. Order Modification
Minor modifications (address, phone) can be made before dispatch. Changes to product or quantity require cancelling and reordering.
4. Seller-Initiated Cancellations
We reserve the right to cancel orders for out-of-stock items, pricing errors, suspected fraud, quantity limits, or delivery constraints. A full refund will be issued.
5. Cancellation After Dispatch
Once dispatched, cancellation is not possible. You may refuse delivery or initiate a return once received.